Thank you for shopping with Rosalia Pens. We are committed to delivering your order in a timely and secure manner. Please review our shipping policy below.
Shipping Method
We currently offer Cash on Delivery (COD) as our sole payment method. This means you will pay for your order in cash at the time of delivery.
Processing Time
Orders are typically processed within 1–2 business days. Once processed, your items will be prepared for shipment.
Delivery Time
Delivery times may vary depending on your location. Most orders are delivered within 3–7 business days after processing. Please note that delivery may be delayed during holidays, high-demand periods, or due to unforeseen circumstances.
Shipping Fees
Shipping charges, if applicable, will be clearly stated at checkout before you confirm your order.
Delivery Attempts
Our delivery partners will attempt to contact you for successful delivery. If the delivery fails due to unavailability or refusal to accept the package, your order may be canceled.
Order Tracking
Once your order is dispatched, you will receive a notification with tracking information, if available, to monitor your delivery status.
Damaged or Missing Items
If your order arrives damaged or incomplete, please notify us within 3 days of delivery. We will work promptly to resolve the issue.
If you have any questions about our shipping policy, please contact us at [email protected].