At Rosalia Pens, we want you to be completely satisfied with your purchase. Please read our return and refund policy below to understand how we handle returns and refunds.

Return Policy

We accept returns in the following cases:

  • If the item is damaged upon delivery.

  • If the wrong item was delivered.

If you encounter any of the above issues, please contact us within 3 days of receiving your order. We will guide you through the return process. The item must be unused and in its original packaging to be eligible for return.

Refund Policy

Once your return is received and inspected, we will process your refund. Since we offer Cash on Delivery (COD) as the only payment method, we will issue your refund as a credit for your next purchase or a replacement item, depending on your preference and stock availability.

Please note that the refund process may take up to 7 business days from the receipt of the returned item.

Non-Returnable Items

The following items are not eligible for return or refund:

  • Items that have been used or opened.

  • Products that are customized or personalized.

Exchange Policy

If you would like to exchange a product, please follow the return process above and specify the item you wish to receive in exchange. We will subject the exchange to product availability.

Return Shipping Costs

In case of returns due to damaged or incorrect items, we will cover the return shipping costs. However, if you wish to return an item for any other reason, you may be responsible for the return shipping fees.

How to Initiate a Return

To initiate a return, please contact our customer service team at [email protected].